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• How do I work out the size of standup I should order?
• How big should my files be?
• Can I scan a photo and send to you?
• My files are RGB colour - is that OK?
• Can I just post my photos to you - I don't have a scanner?
• What are the custom LifeSize Standups made of?
• Can I wash my custom LifeSize Standup?
• How are the sizes worked out on the poster prints?
• When printed, will my images look the same as on my monitor?
• Will you enhance my photos?
• Do you provide a proof before printing?
• What file types can I upload?
• Are there any additional charges I should know about?
• What about mistakes in the artwork file?
• What about copyright?
• I can't seem to find what I want, do you do custom work?
• Why do you ask for my contact number?

Q. How do I work out the size of standup I should order?

A. We calculate the costs based on the print area of the standup. A single person may be 6ft (1800mm) tall and because of their stance in the photo may only be 2ft (600mm) wide. The same person in a different stance, with their arms outstretched for instance will take up a lot more area, so even though it's a single person standup, the latter example will be a more expensive option. You can use our guide What size do I need to order? to work out the size, bearing in mind we can't print any more than 4ft (1200mm) wide, unless we print on multiple sheets.

Q. How big should my files be?

A. We use the latest technology in resizing images to best suit the print size ordered. However there are limitations when resizing images, for instance, resizing a web size image to print on a large standup or poster without showing some pixilating is virtually impossible. We suggest you upload the largest files you have without resizing them first. This will give us the maximum amount of information available. We'll look at the images supplied and make a judgment as to the quality of the print. If we feel that the print won't be of suitable quality then we will let you know. Always try and upload the original files to us - without resizing, retouching or resaving. If you need to resave the file use the minimum compression/maximum quality setting. Resizing a file to make it smaller for uploading or emailing is not a good idea where the file will end up as a print file.

Q. Can I scan a photo and send to you?

A. Of course. Just follow a few simple settings and upload the file the normal way. Colour photos: scan in rgb colour at 600dpi, 200% size, save as a jpg with minimum compression, maximum quality. Black & white photos: scan in greyscale at 1200dpi, 200% size, save as a jpg with minimum compression, maximum quality (do not use black and white or bitmap settings - it won't be any good). 

Q. My files are RGB colour - is that OK?

A. We use totally colour managed work flows and prefer images to be in RGB. Generally unless converted, all images start out in RGB with colour spaces of either sRGB or AdobeRGB, either way, leave them as they are. The printer rip software converts them just prior to printing.

Q. Can I just post my photos to you - I don't have a scanner?

A. Yes you can. Wrap them carefully and put them in a postage box that can be bought at your local Australia Post shop, and post them to us at PO Box 8065 Hoppers Crossing 3029 Victoria. We'll scan them for you and post them back. Obviously we can't take any responsibility for any loss during transit. As we don't get too much mail these days, we don't check our box very often, so if you do send us something please email us to let us know (admin@funprint.com.au).

Q. What are the Lifesize Standups made of?

A. Our custom standups are made from high grade, double sided, white fluted cardboard - printed on one side. The inks are eco-friendly solvents which are long lasting and uv resistant. 

Q. Can I wash my Custom LifeSize Standup?

A. Being made from cardboard, the standups are not washable. However, where there is ink you can wipe with a slightly damp cloth to get surface marks off (the ink is actually water proof, but not the cardboard. 

Q. How are the sizes worked out on the poster prints?

A. Posters are printed edge to edge, we don't leave any white border unless requested. For instance if you order an A2 size, the print will be 420 x 594mm.

Q. When printed, will my images look the same as on my monitor?

A. All our printers use fully colour managed systems to print from digital files. If your monitor is not calibrated properly, it's unlikely to be able to produce an accurate representation of the colours in your image when printed, particularly in a process colour environment as is the general printing trade. The colour that you see on a monitor is created using light projected - the additive colour model, whereas the colour on a printed document is reflected light - the subtractive model. While the colours you see look great on your monitor, eg bright blues, greens or oranges, they won't print quite as bright on paper, cardboard, canvas or other substrates. They will still print blue, green or orange but different to what you see on your monitor. Use your monitor as a guide only as not all printing presses can print what you can see as the process has limitations with colours that are out of gamut. A good example would be the difference you see when comparing an advert you see on your LED/LCD TV and the same advert produced in print in a newspaper. Laptop monitors are notoriously bright, white, saturated and can be quite inaccurate when it comes to colour calibration. They also have a very small viewing angle which dramatically affects the colours you see on screen. We don't recommend using these monitors at all for colour judging or correcting. Everything looks overexposed, and if you compensate in correcting the file, when printed everything will look underexposed.

Q.Will you enhance my photos?

Generally we will, unless we feel that it won't be necessary. If you really want the image to be enhanced, it would be preferable for you to put this in the notes section. You don't need to remove the background around your subject, we'll do that for you. Please bear in mind that the standups are cut out using a solid line so that the laser beams can pick it up. This means that if your subject has 'fly away hair', or has black hair on a black background, we have to make the best judgement as possible as to where we make the cut. The perfect scenario is to have the subject on a white background, but this is mostly impossible from normal family photos.

Q. Do you provide a proof before printing?

We do on request, or where we feel that the enhancements we have made require a final look over and approval. If a proof is needed before going to print we'll send you a proof by email for you to approve. We'll happily make minor changes and adjustments for you, within reason at no charge. If we produce artwork for you, we will definitely send a proof to you by email for your approval before going to print. Please notre, this will slow the whole process down.

Q. What file types can I upload?

A. We accept different types of files on various parts of our websites, depending on the product. The upload feature will indicate the file types allowed for the product. Please note: as an example images are generally in jpg format. If you have a jpg file, send us that, do not import the jpg into a Word or Publisher document and send us one of those. We would have to extract the image back out of the document as a jpg and be hopeful that it is the same as when you imported it - something we are not very confident in. Always send the file in native format if possible. If you have produced artwork, our standard requirement is "Press Ready PDF". 

Q. Are there any additional charges I should know about?

A. The shopping cart will show the final price of the item you are purchasing. Selecting certain additional attributes may attract extra costs, this is clearly indicated when selecting the attribute. The only time any other additional charges may apply will be for any special work done on image files, or where you have requested some custom sizing and the like. We will let you know of any additional charges prior to commencing any printing.

Q. What about mistakes in the artwork file?

A. If we produce artwork for you we will send a pdf proof for your approval before going to print. It is the customer's responsibility to check the file for any mistakes - spelling, grammar, punctuation, design element placement etc. Once you are happy that there are no errors in the file, send us your approval by return email and we'll go to print. Once approved, we use that file as is to go to print and we cannot take any responsibility for any errors from that point. If you produce final artwork for printing, we will submit your file as is. Again it is the customer's responsibility to check the file for any mistakes or errors of any kind before sending it to us. We will not take any responsibility for any errors in your final art file. This is normal terms in the printing trade.

Q. What about copyright?

A. We don't want to get involved in any court battles over copyright. If you have an image and you know you don't own the copyright or don't have permission to reproduce the image, please don't send it to us to reproduce. Most celeb photos available these days are taken by professional photographers that like to get paid for their work. We have access to an international library where we can obtain licenses to print the images available. The license cost varies depending on the photographer and the subject. If you are looking for a particular celebrity use our contact form to give us the details or feel free to give us a call.

Q. I can't seem to find what I want, do you do custom work?

A. Yes we do. The amount of projects and ideas that can be applied to this technology is huge so we couldn't possibly cover everything on the web site. You can use our contact form to send us a message and we'll make contact back with you in a very short time - we don't keep our customer waiting for ages, it's normally within an hour or two at the most.

Q. Why do you ask for my contact number?

A. Simple - in case we need to contact you or our courier need to contact you. In a manufacturing environment, things can go wrong, machines can break down, sometimes delays happen, we prefer to ring you with any problems. It's still easier to discuss things on the phone rather than by email or text. We've had situations where a delivery person can't find a property - they will call you and ask the question - if they can't they will just take the parcel back to the warehouse and wait for you to contact them.